Legal
Privacy Policy
Last updated: 20 June 2026
Return To Form Limited ("we" or "us") is committed to protecting the privacy and confidentiality of personal information collected from users ("you" or "users") on our website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website or providing your personal information, you consent to the terms outlined in this Privacy Policy.
Collection of Personal Information
a. We collect personal information, including but not limited to names, email addresses, phone numbers, and certain medical information, when bookings are made through our website.
b. We collect personal information through online forms and cookies.
Use of Personal Information
a. We use the collected personal information to provide health services, including scheduling appointments, communicating with you, and delivering the requested services.
b. We may also use your personal information to contact you regarding appointment reminders, updates, or other relevant information.
Disclosure of Personal Information
a. We do not share your personal information with third parties, except when necessary to provide our services. For example, we may share claims information with the Accident Compensation Corporation (ACC) to facilitate the claims process.
b. We do not sell or rent your personal information to any third parties.
c. We use third-party analytics and advertising providers (including Google and Meta) who process website-usage and conversion data on our behalf to help us understand and improve our website and marketing. See the Cookies section below.
Storage and Security of Personal Information
a. We take reasonable measures to ensure the security and confidentiality of your personal information.
b. All personal information is stored securely in password-protected systems.
c. We implement appropriate physical, technical, and administrative safeguards to protect against unauthorised access, disclosure, alteration, or destruction of your personal information.
d. We store personal information in a patient management system, this is accessible by authorised staff members for clinical purposes only.
e. However, no data transmission over the internet or electronic storage method can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Cookies
a. We use cookies on our website to enhance your browsing experience and gather information about how our website is used. Cookies are small text files stored on your device.
b. You may choose to disable cookies through your browser settings; however, this may limit your access to certain features of our website.
c. We also use third-party analytics and advertising technologies, including Google Analytics, Google Ads and the Meta (Facebook) Pixel, to measure website performance and the effectiveness of our advertising. These providers may collect information about your visit and combine it with data they already hold. You can opt out via your browser settings and the Google and Meta ad-settings pages.
Changes to the Privacy Policy
a. We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
Your Rights
Under the Privacy Act 2020 you may request access to the personal information we hold about you, and ask us to correct it. Please contact us at info@returntoform.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details: